Return Policy

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that the products in the webshop are displayed with great care and detailed information regarding the product, fabric, color and sizes. Carefully read all information prior to your purchase and contact us in case of questions or doubts.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@santonio-productions.com and provide pictures of the item and description of the reason for returning. Please note that certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

If your return is accepted, we’ll send you a confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Your order has not arrived or is lost in mail

If you believe that your order is lost and it meets the following criteria, get in touch with us within 14 days and we'll be happy to send a replacement order:

• The address you have provided during ordering is correct and complete
• You have contacted your local post office or the shipping carrier to locate the order
• Your order is not marked as delivered by the shipping carrier
• It has been several working days since the Estimated Delivery Date has passed (keep in mind that the lost order claim should be submitted within 14 days from the Estimated Delivery Date), and
• There were no recent updates made by the shipping carrier in the tracking link.

The order is marked as "Delivered" but I haven't received it

The most likely situation here is that the package has been delivered at the door, or received by someone else at the address. After this, we recommend you to check further for any delivery notes or more information from the shipping provider. As it is not possible to verify whether you have actually received the order, we will not be able to provide a full refund or a free replacement order if the tracking link indicates that the shipment was delivered. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.